The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer experience and help customers achieve their desired goals.
Responsibilities
- Be the interlink for between DeltaSpike and the Client with overall responsibility for client engagement, and retention business enhancement.
- Understand the fundamentals of operations, finance, and commercial success for implementing appropriate customer engagement drivers.
- Instill deep knowledge of the business process, service portfolio and markets, with the ability and instinct to implement appropriate measurement for a win-win outcome.
- Gather customer insights and harness data to create an infrastructure that enables the analysis of the behavior of the user, experimentation, and more targeted promotions.
- Define DeltaSpike’s customer success strategy and objectives. Coordinate and execute customer success programs and optimize client engagement and be the first choice of contact for all cybersecurity requirements.
- Understand and implement a framework for proactive response mechanism, with a clear understanding of internal process mechanism.
- Analyze customer health trends, and implications and develop business growth strategies to ensure attainment of the business goals.
- Manage all communication-related pre-sales engagements such as Vendor registration, RFP collection, Bid Submission, Purchase Order, Invoicing and other Payment related follow up with partners and customers.
- Ability to work in a fast-paced and dynamic environment, managing multiple priorities effectively.
- Play an integral part in generating revenue that will turn into long-lasting relationships.
- Maintain an excellent long-term relationship with existing and potential customers, channel partners and other stakeholders.
- Expand the relationships with customers to identify pain points and propose the right solutions that meet their goals and objectives along with the business growth team
- Drive lead campaigns from conception to defining objectives, guide on execution, tracking and reporting.
- Plan for online and offline campaigns across a range of marketing channels
- Determine best areas of improvement, taking into consideration implementation time, performance yield, and tradeoffs.
- Test and optimize new channels, audiences, and content.
- Constant review of all major deliverables for improvement and alignment with the market.
- Manage and grow the effective average revenue per dealer/ partner (ARPD)
- Use web analytics and business intelligence tools to better understand customers and insights in marketing campaigns.
- Provide regular input/reports on all account activity, including status and call reports.
Qualifications/Core Skills/ Experience
- A degree or postgraduate diploma in Marketing, Business or an equivalent
- Project Management qualifications would be an advantage
- Good leadership and project management skills
- Strategic, analytic, and creative thinker
- Fast Learner
- Good attention to detail and problem-solving skills to quickly identify and resolve any issues
- Strong verbal and written communication along with strong presentation skills with an exceptional personality
- Content Management
- Technical skills and the ability to understand and explain our solutions to customers would be an advantage.
- Proficient in Microsoft Office Applications, Hub Spot, Salesforce and other CRM would be an advantage
- Digital marketing ability would be an advantage
- Prior experience in Cybersecurity or Technology or BFSI or Telecommunications industry, would be an advantage
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