Location: Colombo, Sri Lanka
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it is in our differences that we empower the way the world learns.
About the Role:
Wiley is looking for passionate interns to join our exciting, challenging, and rapidly expanding team in Sri Lanka. This position is a hands-on intern position where you will be working with the Operations Center Team for Wiley’s internal applications.
How you will make an impact:
- Proactive and Reactive monitoring of 1500+ applications & assistance with escalation and troubleshooting.
- Participate in major incident discussions with support teams and incident management teams leveraging support where possible on tasks.
- Take part in innovation and development of Automation software/in house tools to support the operations and reduce the workload.
- Learn advance and research new technological opportunities.
What we look for:
- An undergraduate reading for a degree in Computer Science, Software Engineering, IT, or any other related discipline.
- Willingness to work in a 24x7 roster-based working environment.
- Self-paced or hands-on Windows/Linux Server environments such as basic installation, basic commands, and basic capabilities.
- Self-paced or hands-on experience in Virtualization (VirtualBox, ESXi, EC2).
- Knowledge of Linux/Unix and basic scripting with bash, Perl, or python.
- Knowledge of OOP concepts.
- Knowledge of basic networking.
- Knowledge of database concepts and SQL statement generation.
- Excellent communication skills along with problem-solving skills.
- Basic understanding of cloud-based environments such as AWS, Azure, and Google Cloud.
- Knowledge of languages such as PHP, Node, and Java will be an added advantage.
Related Learnings and Outcomes of Internship:
- Expertise in working in a multinational organization environment.
- Hands-on understanding of ITIL-related processes.
- Hands-on expertise in setting up servers and services.
- Proactive and Reactive Monitoring of Applications Systems and Infrastructure.
- Developing focused highly effective automation/tools set.
- Improve communication skills and understand the dynamics of working in a team.
- Reading, understanding, and writing technical documentation.
About Wiley:
Enabling Discovery, Powering Education, Shaping Workforces.
We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help, they need to turn their steps into strides.
Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.
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