Your role is to:
- Gather business process requirements across warehouse and logistics units and facilitate business units to configure the processes in the system using existing features or identify new feature requirements in coordination with the Product Manager.
- Prepare documentation on the business process flow that is executed through the system.
- Audit the system execution of business processes to ensure that it is functioning according to configurations and take corrective actions where necessary.
- Develop Test Cases in line with business processes and perform User Acceptance Testing (UAT) to roll out new system features released by the technical team.
- Manage system issues reported through the tickets raised by business teams. Process such tickets and coordinate with the regional product team and central technical team to resolve system issues.
- Maintain records of configuration changes and tracking of issues reported and resolved.
- Become an expert in the company's logistics and fulfillment systems workflow and guide business teams on operating the systems.
- Develop training materials and conduct training.
A bit about you:
- Bachelor’s degree in CS, STEM, Supply Chain, or business subjects preferred.
- Exposure in Enterprise Resource Planning Systems or Software Development is considered.
- Excel proficiency and experience with analytics are strongly recommended.
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