Who we are looking for :
We are seeking a dynamic professional with excellent interpersonal skills and the ability to assist our team in achieving organizational objectives.
This role will be responsible for managing the client's expectations during the Conveyancing process by providing timely updates to the client and ensuring that they act as the key contact person for the client throughout their purchase or sale of the property with the organization.
Job Responsibilities :
- Effectively communicate with all stakeholders both verbally and written to provide on-point and detailed information and aim in providing an excellent service to all stakeholders.
- To have a good understanding of products and processes in the Company and to initiate process enhancements to serve the stakeholders better.
- To pay attention to details updated in the systems and able to identify any gaps required for case progression.
- Ensuring timely progression of cases and to update systems accordingly.
- Identifying selling points proactively and present products and services according to client needs.
- To manage the complaints procedure in a professional manner.
- Good knowledge about common complaints to solve matters in quick succession.
- Provide internal departments assistance and guidance on cases where progression is stagnated.
- Work independently and carry out assignments to completion within parameters of instructions given, pre-described routines, and standard accepted practices.
- Ability to understand the technical problems & identify the solution for the problem.
Job Requirements :
- Relevant experience in a similar role.
- BSc in marketing, business management or a related field from a recognized University.
- Ability to successfully manage and deliver on all customer service deliverables.
- Highly organized and strong attention to detail with excellent communication skills.
- Is independent, able to work unsupervised, problem-solves and thinks on your feet.
- Is passionate about providing high levels of customer service to ensure zero complaints.
- Should be able to work the UK business hours (Summer Schedule: 01:30 - 10:00 PM | Winter Schedule: 02:30 -11:00 PM)
Why work at Muve?
- Estimated earnings between - 120,000 - 160,000 LKR based on experience.
- Health benefits include doctor consultations, medical insurance, and spectacle coverage.
- Better start times in line with UK timings (avoid the rush hour!)
- Paid vacation, and company holidays based on UK calendar.
- Opportunity for career advancement, regular bonuses, and merit-based incentives.
- Cash rewards if you refer your friends/past colleagues and they join us.
- A young, vibrant culture that works hard and plays hard.
- Did we forget to mention Kayaking, Cricket, Table Tennis, Foosball, PS4/5 Gaming?
- Learning and development opportunities, including in-house library and learning facilities.
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