Position - Call Center Executive
A leading IT company is looking for a Call Center Executive!
Requirements:
- Proven 1+ experience in a customer service or call center role
- High school diploma or equivalent; higher education is a plus.
- Excellent verbal communication skills with a clear and pleasant phone voice.
- Active listening skills and the ability to understand customer needs and concerns.
- Strong problem-solving skills to address customer issues effectively.
- Basic computer literacy and familiarity with call center software and tools.
- Adaptability to changing procedures, technology, and customer demands.
- Patience and resilience when dealing with challenging customer situations.
- Ability to work in a fast-paced environment while maintaining composure.
Responsibilities
- Engage customers with a smile through phone, email, and chat support.
- Understand customers' needs and create wow-worthy solutions.
- Update customer Info and keep records with superhero precision.
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