Information Technology Executive

Information Technology Executive 

Job Description

• To ensure the smooth and efficient operation of the IT department and to deliver a prompt and efficient service to all departments.
• To ensure the smooth running of all systems, including anti-virus software, print services and e-mail provision.
• Make sure that the physical support systems are preventative maintained in adequately secured environments.
• Ensure to educate users on issues such as security, virus prevention and password protection.
• Train the user department on the usage of PC's, terminals, printers, other peripherals and also to any other program applications installed.
• Ensure to maintain contacts with all user departments, hardware vendors and other representatives pertaining to Systems.
• To act as a front-line interface to the internal & external users by resolving queries or complaints in a timely & efficient manner.
• Ensure that all software licensing laws are adhered to.
• Establish an effective procedure that will limit access to those areas that house data processing equipment and to maintain the best physical protection over those same areas.
• To install computer systems, ensure that backup systems operate effectively, buy hardware and software, provide the technology infrastructures for the organization, and contribute to organizational policy with regard to quality standards.
• Maintain the Hotel's data processing network system, personal computer software as well as training the associates on proper equipment handling and computer operations.
• To ensure that the hotel’s computer system both hardware and software is fully accounted for, properly maintained and reliable.
• To perform regular computer audits in the search of un-authorized programs, improper setup or loophole in the security setup.
• Monitors technological developments and latest progress.
• To draw procedures to ensure that any problems encountered in software and hardware are addressed immediately.
• To ensure the physical and logical security of IT system.
• To define and keep updated written incident management policies and procedures where action to be taken, persons to be contacted in case of incident are clearly mentioned.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Prepare software and other audit and submit report to the IT Manager
• Prepare monthly activity report for the IT Manager.
• Network troubleshooting, configuration and security risk analysis.

Qualifications

• At least 3 years’ experience in the same capacity preferably in 4* or 5* Hotels
• University graduate or equivalent diploma in Information Technology / Computer Science
• Experience of Opera PMS, Agilysys , Scienter , Sign HR ,Saflok and other hospitality applications
• Hardware, Printer installation and server troubleshooting with RAID configurations
• Hotel IT support processes and IT audit compliances requirements with Advanced Level

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