Core Responsibilities & Duties
- Document, support, and execute all end user support activities to ensure stability, security and availability of organizational assets and internal services.
- Attend to key functional activities, such as Asset Management, Workstation Patching, End user Licensed Applications and Level 1 end user support.
- Participate in internal projects assigned by the IT Manager as and when required.
- Update and maintain IT security and audit documents.
- Work on a roster basis shift. (Day [ 8:00 a.m. - 5:00 p.m.] / Evening [ 4:00 p.m. - 1:00 a.m.] / Night [12:00 a.m. - 9:00 a.m.])
Qualifications & Experience
- Following or Graduated with a Networking Degree / Diploma.
- Possess excellent interpersonal and communication skills which supports customer service.
- Familiarity with Remote Control Software such as Remote Desktop Connection or Putty.
- Know-how on troubleshooting printers, scanners, and various other peripherals.
- Some experience with troubleshooting and supporting mobile devices iPhone, iPad and Android.
- Experience with using Microsoft Office suite including 2010, 2013, 2016 and 2019.
- Experience and knowledge in using Linux and Apple MAC is an advantage.
- Candidates from Colombo and suburbs will be given priority.
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