The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's
where you'll find SS&C, helping clients find opportunity in
ever-changing and complex customer, business, and regulatory
requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.
If you see your opportunity in complexity, then we are the right fit for you.
Job Description
Job Title Sr. IT Product Support Analyst
Locations: Kansas City, MO Midwest, and East Coast Region
Get To Know The Team
Our
Dynamic team here at SS&C Provides a state of the art development
platforms for hundreds of teams and 10,000+ users. We configure and
support on-premise installations of our developer tool ecosystem and are
thought leaders on DevOps best practices across the organization. We
are “The Developer Experience” team.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
- Your Future: 401k Matching Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do
- You will understand the functionality for multiple supported products and/or applications and associated business processes.
- Identfy and diagnoses the impact of outside influences on product behavior. May provide technical support through customer implementation process and on-site customer installations for desktop, peripheral, and server applications and third-party products.
- Has a high degree of knowledge of the architecture and infrastructure and server software as well as any peripheral products. Performs in-depth research and creative problem analysis and excute advanced troubleshooting procedures to resolve complex issues.
- Performs research and problem analysis and diagnosis for complex software, computer systems or equipment. They may install and uninstall desktop applications.
- Identifies impact of an issue (e.g., isolated vs. global issue). Uses independent judgement to escalate issues and works with internal and external support teams to drive resolution.
- Interprets application or operating system logs and/or traces to assist in the identification of problems.
What You Will Bring
Thank you for your interest
in SS&C! To further explore this opportunity, please apply through
our careers page on the corporate website at www.ssctech.com/careers.
SS&C
is an equal opportunity employer and values a diverse and inclusive
workplace. All qualified candidates will receive consideration for
employment without regard to age, race, color, religion, genetic
information, sex, sexual orientation, gender identity, national origin,
disability status, protected veteran status, or any other characteristic
protected by law. For more information about Equal Opportunity in the
Workplace please click here and here. SS&C is committed to working
with and providing reasonable accommodation to job applicants with
disabilities. If you are a qualified individual with a disability and
need an accommodation or accessibility assistance to complete the online
application, please contact us at PeopleCenter@dstsystems.com for
assistance.
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