About the job
- Key Responsibilities
- Itinerary Planning: Design and customize travel itineraries for inbound travellers, considering their preferences, budget and duration of stay. Ensure that itineraries cover popular attractions, local experiences and unique activities.
- Client Communication: Interact with clients via phone, email or in-person to understand their travel requirements, answer queries and provide relevant information about their trip.
- Supplier Coordination: Liaise with various suppliers, including hotels, transportation providers, tour operators and local guides, to confirm bookings availability and secure competitive rates.
- Booking and Reservations: Make and manage reservations for accommodations, transportation, excursions and other travel-related services.
- Travel Documentation: Prepare all necessary travel documents, including itineraries, vouchers and any required permits, ensuring accuracy and timely delivery to clients.
- Travel Assistance: Provide on-the-ground support to clients during their travel, addressing any issues, changes or emergencies that may arise.
- Customer Satisfaction: Ensure high customer satisfaction by delivering excellent service throughout the travel experience and handling any post-trip feedback or concerns.
- Product Knowledge: Stay up-to-date with the latest travel trends, destinations and offerings to provide expert advice and recommendations to clients.
Qualifications and Skills:
- Proven experience in the travel industry, preferably in inbound travel or tour operations.
- Strong organizational skills with an ability to multitask and prioritize tasks effectively.
- Excellent communication and interpersonal skills to interact with clients and suppliers from diverse cultural backgrounds.
- Proficiency in using travel-related software and tools for reservations, bookings and itinerary planning.
- Knowledge of popular travel destinations, attractions and local culture.
- Problem-solving skills and the ability to handle unexpected situations calmly and professionally.
- Flexibility to work irregular hours, including weekends and holidays, as travel demands dictate
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