We are looking for self-driven Trainee Implementation Engineers to join our team!
Responsibilities
- Evaluate and prioritise customer support cases
- Act as the primary liaison between the company and your customers
- Communicate and solve customers' problems via phone, email, online and face-to-face meetings
- Act as a consultant and offers solutions to customers' problems
- Track and manage your work record
- Work with all internal groups, including support, sales, engineering, product management, and consulting
- Escalate critical customer situations to the appropriate level of management and engineering expertise
- Configure a software product for a given requirement
Qualifications
- Graduates / Undergraduates in Information Technology, Computer Science or equivalent
- Ability to prioritise tasks based on urgency and importance
- Motivation to learn new skills and technologies
- Critical thinking and problem-solving skills
- Good time-management skills
- Ability to function as an individual contributor and a member of a team
- Excellent interpersonal and communication skills
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