A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
As the Reservations Executive you will directly support the Cluster Reservations Manager in handling reservations of Anantara Kalutara Resort, Anantara Peace Haven Tangalle Resort and Avani Kalutara Resort.
You
will ensure that all SOP's are being adhered to. You will further
assist in maintaining and improving reservations operations to ensure a
high degree of accuracy in guest reservations, maximizing revenue
opportunities and satisfaction of guests and team members. You will
ensure monitoring of daily arrivals for all guest requests to be carried
out and communicated to. You will be working on inventory management,
including allotments, groups blocks and rate codes in all applicable
systems. Further you will assist the Cluster Reservations Manager for
driving up- selling within the property and to ensure optimal use of all
distribution channels, e.g. IBE, GDS, Tour Operators, Regional and
Corporate Sales Offices
Qualifications
- Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
- Understand the dynamics of regional & local market, local competitors and events of the destination.
- Knowledge on Opera systems and Microsoft Office application
- Excellent knowledge of written and spoken English
- Ability to successfully function in a fast-paced, deadline-driven environment
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