Head of IT and Infrastructure

Position - Head of IT and Infrastructure

Who we are:

We are a technology company based in Singapore with customers and operations across 27 countries in 4 continents. We provide telecom operators and healthcare providers next generation technology from AI-driven digital transformation tools to preventative digital health solutions powered by Augmented Reality.

Key Responsibilities:

• Develop and implement IT strategies and policies to support the organization's goals and objectives.
• Manage the IT department and provide leadership to a team of IT professionals.
• Ensure the security, reliability, and performance of the organization's IT systems and infrastructure.
• Oversee the planning, installation, configuration, and maintenance of hardware, software, and network systems.
• Monitor and analyze system performance, identify areas for improvement, and implement appropriate solutions.
• Implement and maintain IT service management best practices, such as ITIL (Information Technology Infrastructure Library) framework, to enhance service delivery and customer satisfaction.
• Collaborate with other departments to understand their technology needs and provide efficient IT solutions.
• Stay up to date with emerging technologies and industry trends, and make recommendations for technology adoption and integration.
• Lead and oversee the implementation and management of Kubernetes and cloud services (AWS, GCP, and Azure) within the organization's IT infrastructure.
• Develop and manage the IT budget, ensuring cost-effective utilization of resources.
• Establish and maintain relationships with external vendors, negotiate contracts, and manage vendor performance.
• Ensure compliance with relevant regulations, data protection, and cybersecurity standards.

Qualifications and Skills:

• Bachelor's degree in computer science, information technology, or a related field. A master's degree is a plus.
• Proven experience in managing IT systems and infrastructure, preferably in a leadership role.
• Strong knowledge of networking, hardware, software, and cybersecurity principles.
• IT service management experience, including familiarity with ITIL framework and related processes.
• Proficient in project management methodologies and tools.
• Excellent leadership and communication skills, with the ability to motivate and manage a team effectively.
• Strategic thinking and problem-solving abilities.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Familiarity with relevant industry regulations and standards.
• Strong negotiation and vendor management skills.

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