Position - Tour Executive Intern
Job Description:
As a Tour Executive Intern at our travel agency, you will be responsible for assisting our team in organizing and coordinating travel arrangements for clients. This internship position offers valuable hands-on experience in the travel and tourism industry and provides an opportunity to learn and develop essential skills in customer service, tour operations, and destination management.
Responsibilities:
1. Customer Service: Assist in responding to client inquiries and provide exceptional customer service throughout the booking process. Handle phone calls, emails, and in-person interactions professionally and efficiently.
2. Itinerary Planning: Collaborate with the tour executives to create detailed itineraries for individual and group tours. Research and select suitable accommodations, transportation, activities, and attractions based on client preferences and budget.
3. Reservation Management: Assist in making flight, hotel, and transportation reservations for clients. Coordinate with various suppliers, including airlines, hotels, car rental agencies, and local tour operators, to ensure smooth arrangements.
4. Documentation and Record Keeping: Maintain accurate records of bookings, invoices, and client information. Prepare and organize travel documents, including itineraries, tickets, visas, and travel insurance.
5. Tour Operations Support: Provide on-site support during tours and excursions, ensuring all arrangements are carried out as planned. Assist with logistics, such as coordinating transfers, handling check-ins, and resolving any issues that may arise.
6. Destination Research: Stay updated with current travel trends, attractions, and events in different destinations. Conduct research to gather information on new travel products, services, and suppliers.
7. Administrative Tasks: Assist with general office tasks, including data entry, filing, and maintaining office supplies. Support the team with any other administrative duties as required.
8. Graphic Designing & Website Handeling
Qualifications:
- Strong interpersonal and communication skills, with the ability to interact with clients and suppliers professionally.
- Detail-oriented and highly organized, with excellent multitasking and time management abilities.
- Proficient in using computer systems, including MS Office Suite (Word, Excel, Outlook).
- Passion for travel and a good understanding of the travel industry.
- Ability to work independently as well as in a team environment.
- Flexibility to work outside regular office hours, including evenings and weekends, if necessary.
Initial Salary : 15000/= LKR
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