Position - Associate Systems Support Engineer
Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.
More
than 34 years later, we’re proud to be the world’s largest travel B
Corp with more than 1000 small group trips in over 100 countries. After
all these years, we’ve stayed true to our mission, ensuring our
adventures are good for the places we go, good for the communities we
visit and good for our travellers. That’s why we carbon offset all our
trips and support local communities but we’re not stopping there. We
want to be the best travel company not just in the world, but for the
world.
The world needs more Intrepid people:
As
an Associate Systems Support Engineer, you get the opportunity to work
in a centralized global IT support team. You will work on a 24x7
rotational roster, participating in technical team discussions and being
the primary contact point, responsible for troubleshooting &
resolution of level 1 & 2 incidents and service requests. You will
quickly resolve a wide range of Windows System and applications issues
and provide support for Microsoft 365 Cloud related services for global
users, with a goal to also identify & deliver IT training to help
staff become more efficient with their day today business operations.
This
is a full-time position based out of our office in Colombo, Sri Lanka
where you will work on a rotational roster across 24/7 operational
hours, and will offer the opportunity to work on a hybrid basis on
occasion.
Some of the essential experience you’ll have include:
- Microsoft certification (MCP/MCSA)
- 2-3 years in an IT Help desk/desktop support environment.
- Good working knowledge of various technologies including Windows 2008/2012 Server, Windows.
- Experience in Microsoft Office 365 will be an added advantage.
- Exposure to Cloud environment (storage and backup systems).
- Strong knowledge of network infrastructure is an advantage
In this position, you will need to be available to work on a rotational
roster across 24/7 operational hours and have outstanding English verbal
and written communication skills. Lastly, you’ll ensure every day you
approach work by sharing in Intrepid’s core values of integrity,
innovation, fun, passion, growth, and responsibility.
A bit about our people:
Our
people reflects the diversity of our customers and the communities we
visit. Our team is made up of 58 nationalities across 46 countries, and
Intrepid recognises that diversity makes us a stronger business. With a
commitment to breaking down barriers, we support a culture where people
can be themselves. We encourage applications from people of all
backgrounds, including First Nations People, LGBTQI+ people, people
living with a disability, people from previously disadvantaged
backgrounds, and people from different ethnicities, races, and
religions.
Work perks:
- Work-life balance is important to us. That’s why we offer flexible work options, including work from home, with the option to work from anywhere for up to 4 weeks a year!
- You can experience Intrepid yourself with a FREE trip every year, plus an extra week of leave to enjoy it. And score further travel discounts for you, family and close friends.
- We support e-learning and professional development, with diverse global career opportunities.
- We provide an employee Assistance Program, a 24/7 service that offers counselling for you and your family
- We want to support the difference you can make to causes that are important to you., That’s why we offer 20 hours of volunteer leave every year.
If you’re here to inspire, create, share and lead in what you do, we
want to hear from you. We encourage you to submit your application as
soon as possible – we may close advertising early if the right person is
identified.
Generating Download Link...
.png)
