Position - Customer Solutions Engineer
Join the Pioneers in Revolutionary Restaurant Technology!
Step into a world where technology and dining converge. At Applova, we’re reshaping the restaurant landscape with our bespoke mobile ordering apps, intuitive web platforms, and state-of-the-art self-service kiosks. If technology and service are your passion, we have the perfect opportunity for you!
The Role
As a Customer Solutions Engineer, you are the linchpin connecting our clients to tailored solutions. With your technical expertise and customer service acumen, you’ll ensure every client maximizes the benefits of our innovative products, driving customer satisfaction and loyalty.
Your Responsibilities
- Diagnose and resolve technical inquiries, turning each challenge into an opportunity for growth.
- Lead the onboarding journey, ensuring each client is equipped to unlock the full potential of Applova’s suite.
- Configure and optimize menus in the system,.
- Swiftly respond to support requests.
- Collaborate with a team of innovators, contributing to the evolution of client support.
Your Skills and Experience
- Eloquent communication in English.
- Sharp analytical abilities to dissect and solve complex technical issues.
- Proficient data entry skills.
- A harmony of business insight and an unwavering commitment to customer service.
- A knack for technology and troubleshooting, with at least 2 years of experience in a technical support role.
Note: Be prepared to align with US work hours and be rewarded with a competitive compensation package and a spectrum of benefits tailored to celebrate your contributions.
Take the Leap
Send your CV to careers+csoe@applova.io with “Customer Solutions Engineer” in the subject line. Embark on a journey where your technical expertise meets unmatched innovation!
