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Position - Network Engineer
About Us
Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands (including our own Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.
Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel everyday for their connectivity needs.
Job Description
Superloop is looking for a Network Engineer to ensure the smooth operation of the Superloop network in order to provide maximum performance and availability to all customers. The Network Engineer is responsible for building, supporting, and maintaining all devices and services within Superloop’s global network.
What will you do?
● Implement network infrastructure.
● Troubleshoot network faults.
● Adhere to all network security standards and company policies.
● Migration of existing services onto newly installed infrastructure within agreed timelines.
● Proactively monitor network performance on a regular basis to ensure network reliability.
● Plan and execute network infrastructure upgrades to ensure sufficient network capacity to handle increased demand.
● Acknowledge and action support tickets escalated to Engineering Services in a timely manner.
● Provide engineering support to NOC, Presales and Provisioning teams within agreed internal response times.
● Ensure all required network documentation and inventory has been created and updated
● Complete all allocated tasks within agreed timelines, ensuring timely delivery of project milestones and goals.
● Maintain and grow internal relationships with the Network Operations, Service Delivery, Network Provisioning, Presales, Products, Sales and Commercial teams.
● Maintain a reasonable level of responsiveness across all SLC communication mediums.
● Promote and participate in a learning environment to encourage up-skilling across the network engineering and support teams.
● Maintain current knowledge of industry trends and best practices.
● Collaborate with other business units where required.
Here's what you'll need:
● Degree in Telecommunications or related discipline.
● Minimum 3 years’ experience in a networking related role.
● Good knowledge of IPv4 and IPv6 networks.
● Good understanding of ethernet switching technologies.
● Good understanding of Multiprotocol Label Switching(MPLS).
● Good understanding of IP routing and forwarding.
● Ability to work without supervision and in a team environment.
● Strong communication (both verbal and written) and interpersonal skills.
● The ability to communicate technical information to other business units in a concise manner.
● CCNP or equivalent experience will be highly regarded.
What can we do for you?
As we grow and evolve, we want you to as well.
We’re progressive. We understand that life exists outside of work which is why we have a flexible approach to the way we work.
We’re innovators. Innovation is part of our identity, which is why we celebrate the uniqueness of yours.
We’re easy-going. We pride ourselves on creating a fun, casual and relaxed environment. Ditch the corporate attire if you want to - embrace it if that’s your thing. What matters most is that you’re comfortable when you come to work.
We welcome diversity. We encourage and seek out diversity of backgrounds and opinions, because we know differences challenge us and help us grow.
We give back. In addition to annual and sick leave, we give you the opportunity to spend some paid time away from work doing something meaningful with five personal development days per year. You can use these to help out in the school tuckshop, attend training for your own personal development, or lend a hand to a meaningful charity if you would like to.
We stand by our product. We’re confident we have the best connectivity product on the market so we offer our employees free connection to our home broadband service.
We take care of our people. We provide market-competitive compensation, a collaborative workspace in the center of Colombo, and a range of perks and benefits, including insurance, mental health services and personal and leadership development. We put forth a lot of effort at work and when it comes to having fun, we do the same.
