.png)
Position - Senior Analyst | Network Data
Work Experience
2-5 years
Responsibilities
· Maintain production network according to company SLAs Respond to Tier 2 user support calls regarding network issues, correcting those problems whenever possible, ensuring resolution to problems when other assistance is required, and document issue.
· Collaborate with other technology and groups within the organization to provide and support new network and cross-team functional solutions aligning with business strategies.
· Research and evaluate latest trends in network technology in conjunction with overall architecture as developed by the Senior Network and Systems Engineer(s).
· Improve efficiency by defining networking standards, processes/procedures, and acceptable service levels for HQ and branch locations.
· Document and cross-train team members on new projects and supported technologies.
· Document As-Builts for all network related architectures and adhere to all Change Advisory Board processes including suggestions for process/work-flow improvements.
· Document network and telephony hardware and software configurations, versioning and hardware. Create and maintain quality, configuration and maintenance documentation including written reports, accurate component labeling and technical diagrams.
· Configure and deploy network equipment for new installations and lifecycle refreshes including active post-installation testing and documentation of business/application owner sign-off. Performance and capacity planning: audit, monitor, analyze and reconfigure network environments for performance improvements and future scalability.
· Maintain inventory and asset management of all networks related hardware and software. Assure proper monitoring and alerting of all network/telephony devices including performance and load threshold metering.
· Participate in scheduled maintenance during non-peak (or non-business) hours.
· Diagnose and resolve complex network problems. Develop disaster recovery and fault tolerance plans.
· Travel to off-site offices and locations as required.
· Participate in 3- and 5-year roadmap planning and forecasting.
· Knowledge of Cisco routers, switches, wireless and security technologies.
· LAN knowledge, including Ethernet, VLAN tagging, STP, access/trunking, LACP, Stacking, L2 QoS, L2 security.
· Advanced WAN and IP knowledge including point-to-point, private line, Metro Ethernet, IPSec/VPN, MPLS, PPP.
· Advanced client VPN knowledge including IPSec/SSL, encryption/hash mechanisms and multi-factor authentication. Multi-protocol network experience including OSPF, BGP, TCP/IP, UDP, SSH, DHCP, RTP, VRRP, HSRP, wireless (802.11), NAT/PAT.
· Experience with network security, network firewalls, access control management, and standard security monitoring tools and principles.
· Experience with monitoring and alerting technologies including SNMP, ICMP, NetFlow.
· Experience in hardware provisioning, installation, configuration and troubleshooting.
· Working knowledge of Windows layered products including MS Exchange, DNS and Active Directory.
· Participate in a 24x7 shared on-call schedule.
· Basic project management skills Proficient with MS Office Suite: Excel, PowerPoint, Word, Outlook and Visio.
· Excellent hands-on experience on the following technologies: Routing protocols EIGRP, OSPF, BGP LAN Switching VLAN, VTP, STP, Ether Channel, CoS WAN MPLS, MPLS/VPN, MP-BGP TCP/IP protocol suite, Quality of Service Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc. Net
.png)
