Information Technology Help Desk Technician

Position - Information Technology Help Desk Technician

Role Accountabilities & Responsibilities:

 Manage end-user issues on a daily basis

 Proactively maintain user desktops and laptops

 Administrate corporate e-mail system, including user configuration, normal maintenance, and upgrades

 Sri Lanka new-hire IT hardware configuration, setup, and onboarding

 Management of Sri Lanka hardware inventory and testing

 Provide support to user connectivity issues using CITRIX

 Provide application support for MSOffice products and ERP application

 Establish and maintain a consistent level of service to the user community

 Install software upgrades as directed by management

 Within reason, provide emergency 24/7 end-user support when required

 Provide remote assistance to corporate IT organizations when required

 Audit hardware and software

 Work with IT management to prioritize outstanding enhancement and project requests with respect to current

business priorities and needs

 Coordinate the evaluation of new software technology advances regarding use within the current business

environment

 Work closely with technology development to provide efficient and effective presentation of information to end-

users

 Other duties as required by management

What You’ll Bring:

 Working knowledge/experience with Windows and MAC OS is required

 Working knowledge of Active Directory

 Working knowledge of MSOffice365 applications

 Highly organized self-starter

 Effective written and verbal English communication skills

 Working knowledge of Microsoft Office suite of tools (WORD, EXCEL, ACCESS) and experience with integrating

these tools into existing applications

 Ability to work independently or as a part of a project team

 Ability to work U.S. Eastern Standard Time (EST) hours (local hours of 2 pm.-11 pm.)

If you are interested, Please share your CV to

recruitment5@intalent.asia

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