Position - Junior IT Assistant
Location: Jaffna, Sri Lanka.
About Job
Primary objective of the System Administrator is to secure & maintain the current IT infrastructure while providing the highest standards of technical assistance without the jargon and provide an outstanding experience towards all employees and Students.
Candidates should be good team players and should be able to coordinate with other System Administrators working in different shifts.
Job Role
Identify IT Issues, troubleshoot, and resolve with students and Lecture and problem-solving attitude.
Provide first-line investigation and diagnosis of all Incidents and IT Support Service Requests.
Perform regular (Daily / Weekly / Monthly) checks on servers, workstations, PC’s and Laptops
Perform regular (Daily / Weekly / Monthly) backups of servers and systems and test the reliability of performed backups.
Maintain and repair servers, workstations, PC’s and Laptops for a Smooth IT Operational infrastructure.
Constantly monitor the network links and external services and proactively coordinate with ISPs and System Vendors if any anomalies found.
Requirements
Minimum 2 years of hands-on experience in L1, L2 or L3 IT Infrastructure & Systems Support
At least 2 years’ experience in an IT operations environment.
Ability to Maintain IT Infrastructure Networks, IT Equipment, CCTV, Access Control systems, Soft PABX systems, etc.
Academic Qualifications
Telecommunication/Computer Science/Networking related degree from a recognized University or equivalent qualification
CCNA or equivalent
