Customer Service Representative

Position - Customer Service Representative

About our client & the role

Based in the heart of Canada, our client stands at the forefront of the Fintech industry, specializing in seamless cross-border payments and efficient currency exchange services tailored for both individuals and businesses. Embracing innovation, our platform attracts thousands of users through the convenience of IOS, Android, and web browser accessibility. Join the ranks of satisfied customers experiencing the next level of financial ease with our client's cutting-edge solutions.

We are currently seeking dynamic and enthusiastic individuals to join team as customer service representatives. In this role, you will be tasked with handling both inbound and outbound communications, including in-person interactions, with a particular focus on the Tamil language as a bilingual customer service representative.

Join the team and be a part of a culture of collaboration, learning, and growth.

Note: This is an on-site role.

Responsibilities:

• Answer inquiries through the intended method of communication graciously and in a customer-oriented manner
• Understand the needs of customers and provide quotes through phone or email communication
• Guide and instruct customers when they are navigating the platforms
• Efficiently and effectively follow up with customers, companies and other leads to maintain relationships
• Exhibit exceptional negotiation and conflict resolution skills when communicating with irritated customers
• Maintain detailed and organized documentation of communicated inquiries and conversations

Skills and Requirements

• 2+ years of customer service experience
• Exceptional verbal and written communication skills in English
• Must be able to communicate in Tamil with professional work proficiency (fluent)
• Must hold a degree or high school diploma
• Willingness to work on roster / shift basis including weekends
• Able to effectively manage time and keep organized
• Advanced critical-thinking and problem-solving skills
• Correct customer service mindset and a perfect team player attitude
• Prior experience in Banking sector or Fintech company would be an added advantage

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