Junior Analyst Support

Position - Junior Analyst Support 

Job Description:

We are seeking a highly motivated and experienced Support Analyst to join our dynamic team. The ideal candidate should possess a minimum of one year of experience in a similar or related role. The Support Analyst will play a crucial role in providing exceptional client support through effective communication, efficient problem-solving, and meticulous incident management.

Key Responsibilities:

• Client Interaction:
• Demonstrate excellent written and verbal communication skills in English.
• Engage with clients in a professional and courteous manner, ensuring a positive customer experience.
• Effectively address and resolve client inquiries and issues.

Organizational and Time Management:

• Showcase very good organizational and time management skills to prioritize and manage tasks efficiently.
• Maintain a structured approach to daily responsibilities to meet service level agreements.

Incident and Problem Management:

• Demonstrate sound incident and problem management skills to identify, troubleshoot, and resolve issues promptly.
• Collaborate with cross-functional teams to implement effective solutions.

Technical Skills:

• Proficient in working with Microsoft Excel and Google Sheets.
• Familiarity with client support ticketing systems and the ability to navigate and utilize them effectively.

Working Hours:

• Ability to work according to the UK calendar.
• Working hours from 3.00 pm to 11.00 pm.

Qualifications and Experience:

• Minimum of one year of experience in a similar or related support role.
• Demonstrated proficiency in Excel and Google Sheets.
• Experience with client support ticketing systems.
• Proven ability to work effectively during UK working hours.

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