Position - Partner Operations Trainee
IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™. At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and accept that there are so many different perspectives in this world.
As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs .If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.
The main goal of a Partner Operations Trainee is to provide administrative and operational support, implement, and streamline processes, and to contribute to the overall success of the partner organization
- Assist with administrative tasks, such as data entry, documentation, and file management.
- Assist with partner sales team's operational processes, including PRM lead registration and distribution using PRM system.
- Create and deliver regular reports, dashboards, and presentations on partner operations performance to stakeholders and senior management.
- Create and update knowledge base articles, FAQs, and training materials to provide self-help resources for partners.
- Respond to partner inquiries and provide support through various channels such as tickets and email. This includes troubleshooting issues, answering questions, and providing guidance as needed.
- Manage and maintain partner basic data in all relevant systems.
- Assist both Partner Operations Business and Partner Operations Helpdesk
- Experience from working in an international and matrix organization.
- A true team-player focusing on creating long term value for the team.
- Understanding of enterprise IT systems.
- Excellent verbal and written communication skills in English.
- Work ethic based on a strong desire to fulfill expectations.
- Demonstrated ability to meet deadlines and deliver results with high quality.
- High proficiency in Microsoft Office.
- Live the IFS Values.
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