Position - Recovery Executive
Reviews aging reports and initiates calls/emails to customers with past-due balances to arrange for payment
· Maintains call logs and expected payment dates
· Resolves billing issues that have resulted in delinquent payment in conjunction with other internal / external teams
· Provides follow-up with customers of expected payments that have not been received
· Establishes and maintains excellent working rapport with internal and external customers
· Works in partnership with other departments to establish and maintain criteria needed by customer to enable payment
· Prepares credit, adjustments or customer refund documentation for account resolution
· Maintain an effective follow-up process to ensure the completion of commitments to customers
· Handle management elevations, following through to resolution
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