Position - Senior Network Engineer
About Us:
We are a leading Australian-owned, IT & Business services company based in Melbourne providing a range of services including but not limited to IT consulting, IT support, and IT managed services, Cybersecurity to customers across Australia, the US, Germany, Spain, and the UK. Our operations centers are across Melbourne, Sri Lanka, India, and Pakistan.
We’re looking for a seasoned Senior Network Engineer - Level 3, to join an innovative and fun young team, who has experience in managed services.
The Role:
As the Level 3 Senior Network Engineer, you are the first point of contact for our clients across the globe. Our business will rely on you to provide first-class support services to resolve issues and fulfill customer requests in a timely and professional manner.
You are technically sound, and a friendly customer service savvy person.
Support hours will be daily 6:30am-1:30pm or 2:30pm-10:30pm Shift work. Some weekend Work on roster basis to be oncall.
The L3 Senior Network Engineer position requires a combination of strong troubleshooting, technical, communication, and customer service skills and should be proficient to work with US clients. You will have the opportunity to work with a team based in US and exposure to the latest cutting edge technology.
Job Description
- You are a CISCO expert
- Firewall expert
- Provides advanced enterprise application and infrastructure support, network administration, desktop troubleshooting, and Network/Server management across multiple environments, working on behalf of managed services clients.
- Diagnose and resolve network related issues such as slow internet speeds, connection drops, Wi-Fi issues, and site to site VPN tunnel disconnections.
- Experience managing NOCs, SCCM, ISE, RAS VPN, VLANS, DMZs, cSphere, ESXi, Hypersevers, Network architecture is a bonus
- Experienced in clustering
- Troubleshoots LAN/WAN, SD-WAN, routing, switching, VPN, firewall, and VoIP equipment, including a broad range of devices (Cisco, Meraki, Fortinet, etc.)
- Ensure network connectivity of appropriate devices, servers, telephony equipment, etc., including management of client remote work and BYOD initiatives, in accordance with client needs and security policies and in coordination with our Networking/Security teams.
- Secures client networks by implementing and enforcing appropriate security protocols, in coordination with client Points of Contact and Networking/Security teams.
- Available for occasional after-hours support in emergency situations as part of an on-call rotation.
- Communicates with client vendors to establish root cause and coordinate resolution for outages and other issues on the vendor side.
- Assists security team in monitoring client environments for suspicious activity/threats and responds quickly to security alerts and incidents in accordance with Company standards.
- Proactively implements security patches and coordinates with Backup/Disaster Recovery team members as necessary to ensure continuity and security within client environments.
- Communicating technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients.
- Effectively documenting client communication, network/system configurations, and resolution efforts via internal ticketing system in accordance with Company standards.
- Maintaining a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments.
- Ticketing – Experience with it, its importance and ability to update it in realtime
- Monitoring System – Experience with them, ability to keep it updated of changes, improving
- Phone Support / Team support – Good English skills, grammar, spelling etc.
Education + Work Experience:
- Bachelor’s degree in computer science, Information Technology, or related field. Equivalent combinations of education and/or experience will be considered.
- Previous experience in a multi-client US or Australian Managed Services and/or Managed Security Operations Center helpdesk environment is strongly preferred.
- (7) years of full-time (or equivalent) of network and system administration experience in the installation, configuration, troubleshooting, repair, maintenance, upgrades, backups and performance monitoring of multi-segmented networks and complex operating systems, severs, virtualized platforms and related software on midrange to high-end servers in a high-availability environment, and at least two (2) years of full-time (or equivalent) experience using Windows (PowerShell) or Linux.
- Manage and maintain network devices including Cisco and Meraki equipment.
- Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members.
- Demonstrated history of taking ownership/accountability of assigned tasks.
- Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment.
- Excellent oral and written English communication skills.
- Demonstrated integrity and the ability to maintain client confidentiality.
Technical Skills/Competencies:
- Advanced understanding of and significant experience in installing, configuring, patching, upgrading, and supporting various Linux Operating Systems: Oracle Linux (8.x/7.x), RHEL (8.x/7.x), CentOS, Ubuntu.
- Expert level troubleshooting skills in a Windows environment, including desktop and server OS.
- Strong knowledge of LAN/WAN administration and concepts including DHCP, DNS, VLAN's, firewalls, NAT, wireless technology, and the ability to configure switches required. Demonstrated experience configuring and maintaining SD-WAN highly desired.
- Demonstrated experience managing multi-site environments, including VLAN, MPLS, SSL, IPSEC connection points.
- Strong knowledge of Network Monitoring, and Endpoint Management tools: Perch, LogicMonitor, SentinelOne, etc. (Is an advantage but not required).
- Administer VMWare virtualization environments, including ESXi and vCenter.
- Demonstrated experience with Azure IaaS, PaaS, Networking, Storage, and Security stack.
- Cisco Administration experience is required (routing/firewall/wireless controller/access points/switching/Cisco blade management UC (no voice needed).
- Certifications from Cisco (CCNA, Cisco Meraki Solutions Specialist), or other related vendors highly desired and candidates may be required to obtain/maintain such certifications for continued employment.
- Expert level proficiency in Microsoft Exchange and Active Directory.
- Previous experience working within ticketing systems required (ConnectWise preferred).
Come join a progressive, industry leading, young team and progress your career!
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