Undergraduate Trainee - Elite Expert Team

Position - Undergraduate Trainee - Elite Expert Team

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS

Job Description

This is a demanding but also rewarding role, where you work as part of a team to turn around challenging customer situations. As an elite team member, you will constantly grow and develop your technical, application and personal skillset to accommodate evolving technologies and practices.The business communication skills and professional mindset would be key aspects to drive this role.

• Analyze issues in the context of the customer’s business process and solution landscape to identify what caused the issue
• Host and conduct meetings with professional business communication skills to ensure that action plans are drafted and be driven by relevant stakeholders
• Support senior experts to diagnose and resolve complex technical faults while learning new technologies and troubleshooting techniques
• Support senior experts in handling customer escalations
• Provide support to resolve customer incidents and fulfil customer requests
• Troubleshoot / Debug to identify issues and root causes while helping to find possible solutions
• Complete assignments within the constraints of time and scope
• Follow Knowledge Articles, IFS documentations, Community Topicsto acquire knowledge and help to resolve recurring work items.
• Takethe lead on own assignments
• Actively help peers to complete team work on time
• Actively participate in communications with stakeholders
• Extract productive outputs from technical discussions and turn to KBAs
• Lead and manage stakeholder and expert meetings while receivingand documenting updates
• Document guides, lessons learntand create knowledge based articles (KBA)
  
  

Qualifications

This is open for undergraduate students following a bachelor’s degree in Computer Science, Software Engineering, IT, Business or following an equivalent qualification, and who are seeking internshipopportunities.

• Professional fluency (written and verbal) in Englishlanguage
• Good business communication and presentation skills, along with the ability to apply expertise & technology to achieve work objectives
• Problem-solving skills, analytical skills and technicalmindset
• Ability to host and coordinate meetings regularly
• Ability to document guides and create knowledge based articles
• Basic understanding on ERP solutions /IT and Business Solutions
• Strong team player who is able to work with global teams with flexible time management
• Interest in learning new technologies and troubleshooting
• Live IFS values
  
  

Additional Information

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

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