Position - Undergraduate Trainee - Site Reliability Engineer
Job Description
We are an equal opportunity employer and value diversity at our company.
- Manage an incoming queue of varying case types within SLA and OLA targets
- React to multiple incoming cases by quickly and efficiently triaging, then resolving or escalating cases as needed
- Use multiple sources of technical information to resolves common cases as quickly and consistently as possible
- Work with the other resolver groups (service desk, development, product support, account management, etc.) as needed to resolve and assign cases
- Follow knowledge articles, FAQs, SOPs from our documentation library to resolve common/recurring work items
- Internship duration is one year
- Following a bachelor’s degree in systems Engineering and Networking preferred
- Understanding of basic concepts in Cloud computing
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