Responsibilities
- Monitor the network KPI & KQIs on a daily basis and identify performance gaps.
- Troubleshoot and perform root cause analysis to resolve identified issues.
- Identify the requirements for field tests/benchmark tests, including areas, targets, procedures, and test cases, and conduct tests accordingly.
- Generate reports that highlight performance gaps and provide optimization suggestions.
- Collect and maintain traffic and KPI databases and prepare reports to illustrate findings.
- Identify long-standing, hidden network issues related to service quality.
- Plan customer experience test cases to ensure alignment with business requirements.
- Prepare reports to present customer experience related to the organization's network.
- Development of applications related to Quality of Service (QoS) and Quality of Experience (QoE) to improve the efficiency of network performance and customer experience management.
Qualifications
- Candidate should possess 4 years BSc degree in Telecommunication Engineering and membership in IESL.
- Prior experience in relevant field will be an advantage.
- Should have analytical skills, Knowledge on web development skills, network tools handling capability and asset management.
- Be highly organized, proactive and energetic with a positive attitude.
- Be a team player and be able to interact with staff at all levels.
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