As Sri Lanka and Myanmar's leading software company, Better HR can offer you excellent learning opportunities and an engaging working environment. You will be able to work with helpful and welcoming colleagues and challenge yourself to your potential. Grab your chance to work with fun, energetic colleagues and enjoy your working days at Better HR.
Job Description
• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service
inquiries
• record details of inquiries, comments and complaints
• maintain customer databases
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process
Job Requirements
• knowledge of customer service principles and practices
• product knowledge
• interpersonal skills
• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
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