What You’ll Be Doing
- Support our internal and external customers using our Linux-based cluster management software product, ensuring everyone receives the help they require to support their clusters.
- Collaborate with the development team to collect the correct information and escalate issues to the appropriate development team.
- Become and serve as a subject-matter expert in several areas.
- Research and development tasks for customers or internal use by our development team.
- Participate in proactive discussions with internal stakeholders to ensure BCM best practices are widely communicated.
- BS degree or equivalent experience in Electrical Engineering or related field.
- 5 years of relevant, aligned experience providing support in the HPC realm, ideally in a customer-facing role.
- Proven research skills and interest in assisting customers to achieve their goals.
- Experience in a technical customer-facing role.
- Eagerness to learn and become an authority on our product.
- Excellent written communication skills with the ability to easily convey complex technical information to consumable summaries.
- In-depth knowledge of Linux.
- Experience with high-performance computing and system administration would be an asset
- Previous experience as a system admin running BCM/Bright Cluster Manager/Base Command Manager clusters is a definite plus.
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