We are a software development service provider based in Sri Lanka and Singapore. With 8 years of experience and expertise in software development, we provide the best solutions for our clients.
We are on the look-out for an experienced TechOps engineer to join our growing team.
Responsibilities
- Troubleshoot production issues in real-time, ensuring minimal user impact.
- Perform root cause analyses and implement solutions to prevent issue recurrence.
- Collaborate with engineering, product, and customer support teams to resolve underlying issues.
- Set up and manage monitoring and alerting systems for system health and bottleneck identification.
- Lead incident management and response efforts, ensuring timely communication with stakeholders.
- Maintain platform security and compliance standards.
- Define and track KPIs like system uptime and incident resolution effectiveness.
- Mentor and manage a growing team of TechOps engineers.
Qualifications
- 1- 2 years of experience in TechOps / DevOps, or technical support roles.
- Proven experience troubleshooting production issues in mission-critical environments.
- Expertise in cloud infrastructure ( AWS, Google Cloud, Azure ) and containerization tools ( Docker, Kubernetes ).
- Familiarity with CI/CD pipelines and monitoring tools ( e.g., Prometheus, Grafana, Datadog ).
- Strong understanding of system security, networking, and compliance standards.
- Proficiency in scripting languages ( Python, Bash, PowerShell ) for automation.
- Excellent communication and leadership skills with a problem-solving mindset.
- - Experience with fintech or web3 platforms is a plus
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