Intern Application Management

Key Responsibilities

Support of the LCH applications related to Shared Technical Platforms / Clearing Services.

Support a critical element of the London financial infrastructure.

• Resolve Incidents and Problems
• Monitor Different tools such as DataDog , ServiceNow & Email Alerts for Incidents and Problems
• Analyze problems and decide on suitable resolutions
• Apply resolutions following the LCH Change Management procedure
• Report current status to relevant business and IT teams
• Record progress of incident resolution in ServiceNow

• Bug fixes and enhancements to LCH products
• Design solutions for longer term fixes for application bugs and small functionality enhancement requests
• Implement application fixes
• Update Bitbucket with source code changes where necessary
• Update relevant documentation with changes
• Co-ordinate the Release process for new releases
• Work to the ITIL standard following LCH policies

• Out of hours support
• Be available for overnight support of production services to ensure successful completion of processing
• Respond to overnight calls and deal with issues
• Support weekend releases and maintenance work

• Assist in project related work

PERSON SPECIFICATION

Education:
Required Skills And Experience

• Excellent problem-solving and analytical skills
• Good Understanding on Database Concepts & SQL
• Curriculum covering UNIX OS skills (RHCSA Certification Beneficial)
• Scripting skills (UNIX shell scripting: bash, korn shell, Python)
• Good experience supporting Java based distributed platforms
• Understanding on apache tomcat (Beneficial)
• Web application testing experience using Selenium (Beneficial)
• Understanding on version control (GIT/ bitbucket).
• Understanding of product development lifecycle and methodologies

Person Specification

• Excellent analytical skills, Attention to Detail and problem-solving abilities
• Experience of working in Individual & Team Projects
• Strong technical background in the core technologies mentioned in curriculum
• Ability to communicate clearly and concisely to IT and business teams and to senior management

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