The Internship role will allow fresh graduates (or those seeking internships as part of their learning curriculum) to gain industrial exposure to support real-world production services, investigate issues, develop fixes, support new releases, perform general maintenance and administration. They would be expected to use their theoretical knowledge to apply new functionality through improvements and performance tuning when required.
They need to provide support to Applications on 24x5.5 Basis (Covering Morning, Day and Night Shifts based on UK Timing). Out of hours support overnight and across weekends and Bank Holidays are frequently needed.
They are expected to build strong business knowledge by working with business teams during investigations.
They need to collaborate and learn from domain experts in the technologies used by the applications supported. They may be required to provide detailed technical support for developers producing new releases of these applications.
Must be self-motivating with the ability to handle the workload among the team.
Key Responsibilities:
Support of the LCH applications related to Shared Technical Platforms / Clearing Services.
Support a critical element of the London financial infrastructure.
- Resolve Incidents and Problems:
- Monitor different tools such as Datadog, ServiceNow & Email Alerts for Incidents and Problems
- Analyse problems and decide on suitable resolutions.
- Apply resolutions following the LCH Change Management procedure.
- Report current status to relevant business and IT teams.
- Record progress of incident resolution in ServiceNow.
- Bug fixes and enhancements to LCH products:
- Design solutions for longer term fixes for application bugs and small functionality enhancement requests.
- Implement application fixes.
- Update Bitbucket with source code changes where necessary.
- Update relevant documentation with changes.
- Co-ordinate the Release process for new releases
- Work to the ITIL standard following LCH policies.
- Out of hours support:
- Be available for overnight support of production services to ensure successful completion of processing.
- Respond to overnight calls and handle issues.
- Support weekend releases and maintenance work.
- Assist in project related work:
PERSON SPECIFICATION
Education:
Required skills and experience:
- Excellent problem-solving and analytical skills
- Good understanding on Database Concepts & SQL
- Curriculum covering UNIX OS skills (RHCSA Certification will be useful)
- Scripting skills (UNIX shell scripting: bash, korn shell, Python)
- Good experience supporting Java based distributed platforms.
- Understanding on Apache Tomcat (will be useful)
- Web application testing experience using Selenium (will be useful)
- Understanding on version control (GIT/ Bitbucket).
- Understanding of product development lifecycle and methodologies.
Person Specification:
- Excellent analytical skills, attention to detail and problem-solving abilities
- Experience of working in Individual & Team Projects
- Solid technical background in the core technologies mentioned in curriculum.
- Ability to communicate clearly and concisely to technical teams, business teams and senior management.
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