Job Description
We are looking for an intern who will assist IFS employees around the globe with client support, software installations, and remotely diagnosing and troubleshooting technical issues.
Primary Job Role:
- Serving as the IT expert contact for IFS employees seeking IT equipment and related applications technical assistance.
- Determining the best solution based on the issue and details provided by the customer.
- Think creatively and innovatively to propose reactive solutions and automate repetitive tasks.
- Stay up to date on current and past incidents to maintain the highest levels of customer service.
- Share knowledge and provide assistance as needed within the team.
- An ongoing degree on Information Technology, Computer Science, Computer Systems & Network or System Engineering.
- Ability to learn software applications and support windows systems and knowledge on Mac OS will be added advantage.
- Hands on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc..) hardware issues will be an added advantage
- Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc.
- Ability to work in a fast-paced, ever changing environment.
- Good customer service and business communication skills.
- Experience in working for a global customer base will be an added advantage.
- Basic understanding on ITIL, Incident and request management (Optional).
- Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills.
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