DUTIES & RESPONSIBILITIES:
- Ensure all service requests are addressed promptly, professionally, and courteously.
- Build and maintain professional, long-term relationships with key contacts at all levels.
- Anticipate customer issues and proactively assist in managing potential challenges.
- Participate in initiatives aimed at improving customer satisfaction and business performance.
- Assist in recommending best practices and necessary measures to enhance deployed solutions.
- Update and maintain daily activities using the Pristine Ticketing System.
- Participate in gap analysis and assist in addressing new requirements.
- Assist in implementing SAP Business One ERP systems, including system configuration, data migration, and user acceptance testing, to meet client-specific business requirements and project timelines.
- Support senior consultants and team leaders in conducting client workshops, requirements gathering sessions, and solution design workshops.
- Participate in system testing and quality assurance activities, helping identify and resolve defects to ensure system reliability, performance, and compliance with client expectations.
- Contribute to the development of project documentation, including business process maps, functional specifications, test scripts, and training materials.
- Assist in creating custom SQL queries, stored procedures, and Crystal Reports tailored to client needs.
CANDIDATE'S PROFILE:
- Basic understanding of ERP systems and business processes.
- Bachelor’s degree, higher diploma, diploma, or any other relevant qualification in Business Information Systems, Information Technology, Business Administration, or a related field, or relevant work experience.
- Familiarity with SQL and the ability to write simple queries is an advantage.
- Proficient in English, with strong communication skills and the ability to manage relationships with stakeholders.
- Strong interpersonal skills, leadership potential, conceptual thinking, and an innovative mindset.
- Eagerness to learn and develop new skills in the SAP B1 domain.
- Strong problem-solving abilities and attention to detail.
- Ability to work well in a team-oriented environment.
- Basic knowledge of SQL, Crystal Reports, or similar tools is preferred.
- Familiarity with SAP Business One or other ERP systems is an advantage.
Generating Apply Link...
.png)
