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Job Description
We are looking for an enthusiastic and detail-oriented Application Support Engineer to join our dynamic team. This role is vital in ensuring the smooth operation and support of our software applications. The ideal candidate will be responsible for handling L1 and L2 incidents, performing root cause analysis, escalating issues when necessary, and ensuring that applications are running optimally. This is a great opportunity to work in a collaborative environment and make a significant impact by supporting critical systems in the healthcare and other industries.
Your Responsibilities
- Manage and resolve L1 and L2 incidents, ensuring timely and effective solutions to minimize disruption.
- Analyze issues and provide detailed root cause analysis.
- Engage directly with clients for incident clarifications and offer expert support.
- Build strong professional relationships and provide high-quality service to clients.
- Work closely with L3 support teams for incident troubleshooting and resolution of complex issues.
- Coordinate and support release and patch deployment activities, ensuring seamless integration with existing systems.
- Escalate unresolved issues to the relevant stakeholders in a timely manner, ensuring proper follow-up and resolution.
Person Specification
- communication skillscollaborative environmentincident resolutionincident management
What You Can Expect
- cutting-edge technologycollaborative working environmentcompensation
How to Apply
If you believe this role is a great fit for you, we would love to hear from you! Please email us at himaya@ecyber.com with the following:
- Subject linerelevant experience
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