Job Description
- Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
- Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
- Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security
- Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices
- Managing user accounts and access permissions, ensuring data security and compliance with company policies
- Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
- Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed
- Assist end-users with network connectivity and internet-related issues
- Collaborate with Product experts and escalate L2 and L3 support when needed
- Having a Degree / Diploma in Information Technology or a related field
- Enthusiasm in helpdesk or technical support
- Experience in Windows OS and Other OS
- Experience in Service Providers portals
- Have a good interpersonal and communication skills
- Knowledge of PR/PO processors
- Network, Security and Microsoft Certifications
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