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OKLO Private Limited, established in 2011, is a leading IT company specializing in providing innovative solutions for the Blue Chip travel industry, the Colombo Tea Auction, and other prominent auction platforms around the world. Our commitment to excellence and customer satisfaction drives us to continuously innovate and deliver solutions that empower businesses in the travel and auction sectors to thrive in the digital age.
Responsibilities
- Take full ownership of the user experience by ensuring high levels of satisfaction through proactive support and timely resolution of issues.
- Provide first-level technical support to clients and, when necessary, coordinate with the OKLO technical team to troubleshoot and resolve application-related issues effectively.
- Support the team in developing and implementing workarounds for urgent or complex issues to maintain service continuity.
- Ensure all support activities adhere to established Service Level Agreements (SLAs), maintaining a high standard of performance, reliability, and response times.
- Conduct training sessions and walkthroughs to guide end users on effectively using the product, ensuring a smooth on-boarding and overall user experience.
Minimum Qualifications
- Minimum of 2 years experience in the software industry or a related field, with a strong background in SLA-driven technical support or help desk environments.
- Excellent verbal and written communication skills in English, along with strong interpersonal and negotiation capabilities.
- Proven analytical and problem-solving abilities, with sound decision-making skills to effectively diagnose and resolve technical issues.
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