Bellagio Entertainment Sri Lanka, established in 1998, is a premier casino located in Colombo. The casino offers a galaxy of services and facilities to guests, with the highest winning percentage in the world. Guest Relations Officers & Receptionists provide exceptional service and information to guests, ensuring a memorable experience.
Role Description
This is a full-time on-site role for a Customer Experience Executive at Bellagio Colombo. The role will involve interacting with guests, providing exceptional customer service, and ensuring customer satisfaction. The Customer Experience Executive will also support guest relations, communication, and assist in various customer service activities.
Qualifications
- Customer Satisfaction and Customer Support skills
- Analytical Skills and Communication Abilities
- Strong Customer Service experience
- Excellent interpersonal and communication skills
- Ability to work effectively in a fast-paced environment
- Previous experience in hospitality or customer-facing roles is a plus
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